Elements of a Human Factors
Programme
(a) Figure 1.5 (adapted from ATA
Specification 113: Maintenance Human Factors Program Guidelines) shows how the
various elements of a human factors programme should interact:
(b) The key elements of a human
factors programme are:
·
Top level
commitment to safety and human factors.
·
A company
policy on human factors.
·
Human
factors training (of all appropriate personnel, including managers - not just
certifying staff).
·
Reporting,
investigation and analysis scheme which will allow reporting of errors, actual
& potential safety risks, inaccuracies and ambiguities with Maintenance
Manuals, procedures or job cards (not just those which have to be reported as
Mandatory Occurrence Reports or MORs).
·
A clear
disciplinary policy stressing that genuine errors will not result in
punishment.
·
Human
factors and ergonomics audits / Line Operations Safety Audits (LOSA) (of
workplaces, lighting, noise, tooling, adequacy of procedures, actual compliance
with procedures, manpower, adequacy of planning, etc.).
·
The
resources and willingness to act upon the findings arising from occurrence reports
and audits, and to provide fixes where appropriate.
·
A mechanism
for reporting problems to the Type Certificate Holder.
·
A mechanism
for ensuring that internal procedures and work instructions are well designed
and follow best practice.
·
A means of
providing feedback to staff on problems and fixes.
·
Abolition of
any ‘double standards’ concerning procedural violations.
·
A policy for
management of fatigue.
·
Motivation
of staff to support the initiatives.
(c) Health
and safety would normally be considered separate to human factors, although
there are areas of overlap.
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